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GeoInstinct is the Official Distributor of Leica Geosystems in Vietnam.

Delivery Information

1 - Shipping policy of GeoInstinct Vietnam Co., Ltd.

Please carefully check the goods, compare products with vouchers, warranty (if any) before receipt. In case you ask your relatives to receive goods, you still need to check carefully before receiving. Upon successful delivery, GeoInstinct Vietnam is only liable for any technical faults caused by the manufacturer (subject to change of purchase / warranty and warranty), all other circumstances will not be the responsibility of we.

Please note: All GeoInstinct products sold in Vietnam are full of documents such as sales invoices; or (i) delivery note; or (i) the delivery record; or (and) financial invoice (if required by customer). Therefore, customers have the right to refuse to receive goods without one of the four types of documents, this is to ensure the quality of products, the right purchase of GeoInstinct Vietnam, while ensuring the interests of customers in the work. Swap / Return.

Delivery time may be slower than expected due to a number of reasons such as: Customer address is not correct, Customer is not at home, Dispatcher can not contact customer, Disaster, Fire,. If for the reason of GeoInstinct Vietnam, we will contact you to arrange reasonable delivery time.

In case we have not received the goods yet, please give feedback so that we can get the best solution. In the waiting time if you want to change the order (change product, do not want to receive goods anymore ...) but the service provider has not sent customers, please inform GeoInstinct Vietnam to us to solve. with the delivery service.

We currently have the following forms of delivery:

1. GeoInstinct Vietnam employees deliver goods at customer's business address

With customers in the inner city. Hanoi and Ho Chi Minh City. Ho Chi Minh City, GeoInstinct Vietnam employees will deliver goods at customer's business address (if customer requests).

In some cases customers order products that need to be installed and have large value and address in remote provinces. Hanoi and Ho Chi Minh City. Ho Chi Minh City, GeoInstinct Vietnam employees will deliver the goods at customer's business address (if customer requests).

Delivery time depends on product type.

The transportation department will contact you in advance to arrange the time, place specific to delivery to you.

Please directly check the goods immediately when receiving goods from the delivery staff, if there are problems related to type, design, quality, quantity of goods is not the same as in the order, quarter Please advise us immediately to coordinate processing. If you do not have any problems, please feel free to receive the goods and sign the delivery note.

Pick up the goods, sign the delivery note and pay the remaining delivery fee (if any) (including value of cargo + shipping cost (if any) + installation fee (if any) ).

In case the goods have to be transferred from the warehouse to the warehouse of GeoInstinct Vietnam, the sales staff will contact you to negotiate the delivery time.

For any reason, GeoInstinct Vietnam staff can not deliver timely, we will contact you again and inform you know.

2 - Delivery Staff at Place of Business

For customers in remote districts, if GeoInstinct employees can not deliver goods, GeoInstinct Vietnam will authorize some delivery units such as VNPT, Viettel or some reputable delivery units. other.

When ordering, please complete and correct the required information to facilitate us in the delivery of goods and receive payment quickly. We are not responsible for delays or misplacements as the information provided by you is inaccurate.

Delivery time depends on each product you choose to buy and depending on your choice of express delivery or delivery, this time is only relative.

  • Courier: 2 to 3 business days working
  • Standard delivery: 5-10 business days working

Please check the goods immediately when receiving goods from the goods delivery, if there are problems related to type, quality, quantity of goods is not the same as the order, you immediately

For us to coordinate with the delivery unit handled.

2 - Delivery Charges

A. Delivery fee for customers located in the inner city. Hanoi and Ho Chi Minh City. Ho Chi Minh

Note: Shipping charges Excluding surcharge (installation fee ...) and bulk shipping.

With orders under ... (...), please pay additional shipping costs from GeoInstinct Vietnam headquarters in the city. Hanoi is ...

With orders of ... VND (..) or more, you are FREE shipping.

Detailing Districts in the inner city. Hanoi and Ho Chi Minh City. Ho Chi Minh is:

Order value / Km

Below ... VND

On ... VND

Less than 30 Km

From 30 to 50 km

More than 50 Km




Note: For bulky goods or weights from ... kg or more do not apply the above fee, in order to more accurately please contact the sales staff to know the specific fee for each type line.

B - Delivery fee for customers located in districts, provinces far from Hanoi and Ho Chi Minh

Customers in the remote districts (not in the city of Hanoi and Ho Chi Minh City and free shipping) shipping will be informed by the sales staff when transaction.

For bulky or heavy goods from ... kg or more, depending on the location and requirements of customers, sales staff will notify the specific fee when the transaction.

In case you ask GeoInstinct Viet Nam staff directly to install in your Business, we will calculate surcharge (installation fee, ....) on each case when transaction.

In some special cases, you will be asked to pay extra when the installation staff needs to purchase additional non-product accessories (this may not be reflected in the sales invoice).

Note: Shipping costs and surcharges will be more accurate when the salesman reaffirms with you. These fees will be shown on the sales invoice along with the value of the goods.

Your contribution will contribute to improve the quality of GeoInstinct Vietnam services to serve customers better. For further information or inquiries, please contact us through Customer Care email: [email protected].